Getting real and make friends, not contacts

When it comes to storing every little social detail about a contact (in a database, CRM or even a spreadsheet) the 37 Signals Getting Real Book always pops into my mind. In the chapter “Forget Feature Requests“, it discusses (preaches) how feature requests from customers, should be forgotten: “So what do you do with all […]

Social contact management: connecting the real and the social

How many social media profiles do you have?  One, two, three, four or five?  More?  What’s your social contact management toolbox looking like? We’ve all got at least two or three plus all your usual ways of contact such as phone, email and home or work address. So that’s at least five or six different […]

That old chestnut: “what’s Mr Smith’s email address again?”

How many times a day do you get asked by one of your colleagues ‘have you got John’s phone number?’. Often? Thought so. Typically, one member of the team doesn’t have full contact details for that hot new prospect, the contacts spreadsheet isn’t quite up-to-date or they’re out on the run and don’t have his […]