Effective date: 19/02/2024

How to use this Policy

The purpose of this privacy policy is to tell users of our website the following:

  1. Who we are
  2. Data we collect from you;
  3. How we use and store data;
  4. Who we share data with;
  5. Your rights as a site user; and
  6. How we use cookies

This Privacy Policy applies in addition to the terms and conditions for our Site.

1: Who we are, our role and responsibilities

The contactzilla.com website is owned and operated by Atomica Software, a British Columbia company with a registered office on 6th floor, 171 West Esplanade, North Vancouver, British Columbia, V7M 3J9 1H9.

We are committed to protecting and respecting your privacy, by complying with the requirements under applicable laws and regulations. We are equally committed to ensuring all our employees, service providers and agents uphold these obligations.

As a Data Controller, we comply with the European Union General Data Protection Regulation (GDPR) which came into force in May 2018, plus the data protection and privacy laws of Canada, United Kingdom, and Switzerland in each case as amended, repealed, consolidated, or replaced from time to time. 

You accept this policy when you sign up for, access, or use our services and by doing so, you agree and consent to us using the information you have provided as outlined in this Privacy Policy.

When data is shared with a partner, they become data controller for the data they receive and their usage of the data from that point is then governed under their applicable terms and privacy policy. We do not accept any responsibility or liability for the content of third-party websites or third-party terms and conditions or policies. 

2: Data we collect from you

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  1. Clicked links; and
  2. Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  1. First and last name; and
  2. Email address.

This data may be collected using the following methods:

  1. Creating an account.

3: How We Use Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. Account provision; and
  2. Communication.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances, known as legal bases:

  1. Where you consent to it;
  2. Where we need to perform the contract we are about to enter into or have entered into with you;
  3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
  4. Where we need to comply with a legal or regulatory obligation.

When our legal basis for using your personal data is that you provided your consent, you may withdraw your consent at any time. You can withdraw your consent by contacting support@contactzilla.com 

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

4: Who We Share Data With

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

  1. Amazon Web Services
  2. Mailgun

We may share the following user data with third parties:

  1. Email address; and
  2. Name.

We may share user data with third parties for the following purposes:

  1. Provision of account; and
  2. Account emails.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;
  2. If it is required for any legal proceeding;
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of our company in the event that we seek to sell the company.

International Data Transfers

We transfer user personal data to the following countries:

  1. United States of America.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

Whenever we transfer your personal data out of the UK and/or EEA, we ensure a similar degree of protection is given to it by ensuring at least one of the following safeguards is in place:

  1. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. 
  2. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

You can learn more about how data is protected internationally here. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

5: Your Rights as a User

Under the GDPR, you have the following rights:

  1. Right to be informed;
  2. Right of access;
  3. Right to rectification;
  4. Right to erasure;
  5. Right to restrict processing;
  6. Right to data portability; and
  7. Right to object to automated processing.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, this data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your data, if we have disclosed your data and to whom, if you would like your data to be deleted or modified in any way, and to exercise any of your other rights under the GDPR, please contact our privacy officer here:

support@contactzilla.com

6: How we use cookies

We use cookies to distinguish you from other users of the Website. This helps us provide you with a good experience when you use our services. We use the following 4 main types of cookies:

  1. Strictly necessary cookies: required for the operation of our website and include  cookies that enable you to log into secure areas.
  2. Analytical/performance cookies: allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This helps us to improve the way our website works by ensuring users are finding what they are looking for easily.
  3. Functionality cookies: used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
  4. Targeting cookies: these record your visit to our website, the pages you visited and links you have followed. We will use this information to make our website more relevant to your interests. 

We may combine information collected by analytics cookies with other information that you provide to us, to improve our products and services. We may also share this information with third parties for this purpose. Here are the third party cookies we use and why: 

Google Analytics (_ga, _gat) 

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google“). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. 

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instructions on http://www.allaboutcookies.org/. 

Changes to this policy 

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of the Policy. We recommend our users periodically review our Privacy Policy to ensure you are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. 

Contact Information

If you have any questions, concerns or complaints, you can contact our Privacy Officer at:

support@contactzilla.com