Imagine your construction company is working on a project that is responsible building two new bridges across a river the width of the Statue of Liberty and using steel weighing over 2100 tons, roughly the weight of eighteen military tanks. Sound familiar?
How do you ensure all those working on the project are able to communicate with each other easily and safely, from higher management, project managers, emergency contacts and lorry drivers?
That’s exactly the challenge US-based building contractor JF White were trying to solve when searching for a contact management system that would help improve the company’s management of contacts, communication and productivity on supersize projects…
Not playing with lego
Founded in 1924, J.F. White have been leaders in construction in New England in the United States for more than eighty-five years. They don’t play with lego and are responsible for some of the biggest building projects in the state of New England such as the building of dams and bridges and a project for Harvard University.
Digging for the right product
Bruce Robert’s, IT Director at J.F. White, noticed that they needed a product to help them centralise and manage company-wide contacts. “We needed a central place to keep all our shared company contacts. Our projects are big and comprise of construction workers, project managers and business managers, emergency contacts and a key central vendor,” Bruce said.
Projects require a lot of people and machine power, so the product needed to be easy to use, secure and reliable. As Bruce pointed out, “We’re responsible to ensure staff have access to the right information and everyone can be contactable. This can also tie in with safety so they all know who’s who.”
With Contactzilla’s clever team setup Bruce and his Contactzilla commanders (team) are able to be at the helm of the Contactzilla portal, where they can control and manage all their company contacts.
Contactzilla acts like a central dashboard, a bit like the bridge in Star Trek’s Enterprise spaceship, or any ship for that matter. Where the captain and his staff are at the helm and have control on the overall decisions.
As Bruce said, “most people that work for JF White don’t need to update contacts, they just need the right ones at the right time, so we decided to control that aspect,” Bruce said.
Bruce and his team are essentially admins for the central contact book, so when they add, remove and change contacts it automatically pushes those changes in real-time to all the worker’s phones that are working on a project. Pretty awesome when over 200 people working on one project.
A happy and productive workforce
As Bruce pointed out, “Having a central place to keep company contacts is important for communication on projects between our employees and our central management. It also gives us a place to put every new employee in front of an existing one, something that’s very important when working in large teams.”
Using Contactzilla means all workers on a project have a handy and consistent set of contacts at a few taps on their phone. Contactzilla reduces friction and delays often found on large scale projects and improves the communication and productivity between management and staff.
“We didn’t need a CRM”
Contactzilla was the right fit for Bruce and his team as it doesn’t act like a typical sales or customer relationship software (CRM) that are loaded up with buttons like the inside of a spacecraft. As Bruce said, “Contactzilla is great for our business as it doesn’t act like CRM, we just couldn’t do without it.”